Two years ago, I wrote about my long-standing problems with Comcast’s broadband and television service. The intermittent outages, the frequent slowdowns, the unavailable phone support, and the incompetent repair people, to whom Comcast had outsourced its service to customers. So why did I stick with Comcast? Well, the people Verizon sent over couldn’t figure out how to connect the FIOS line from the garage across the house to the cable television and computer. In addition, Comcast not only promised to be good but made me one of those $99 a month offers for phone, internet, and TV that I couldn’t refuse. So I stuck with Comcast.
My wife ordinarily handles our house finances – and last month, she asked me about the Comcast bill. It wasn’t $99 a month. It had gone up to $250 or so. Of course, we had a few extras like the tennis channel, but that was about it. Once the initial offer had expired, our bill had evidently doubled. I called Comcast for an explanation, and the sales person offered to sell me an entirely new package. I was having none of it. I decided to try Verizon again. I figured that if Comcast’s repair people could figure out how to get from the garage to the TV, Verizon’s people could do it, too.
